Support

I lost my access link. How do I get back in?

Your access link is simplepaykit.com/app/ — bookmark it now so you always have it. If you need help, email us with your purchase receipt and we'll confirm your access.

The page isn't loading correctly. What should I do?

Try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows). If the issue persists, try a different browser. If it still doesn't work, contact us and we'll sort it out.

I was charged but never got access. What happened?

This can happen if the redirect after payment didn't complete. Email us with your Stripe receipt and we'll get you access immediately.

Can I share this with my team or a colleague?

Each purchase is for a single user. If you'd like access for multiple people, please purchase a separate licence for each person.

Do you offer refunds?

Due to the digital nature of the product, all sales are final. However, if you experience a technical issue that prevents you from accessing the product, we will resolve it promptly. See our Terms of Service for full details.

I need help setting up Stripe itself. Can you help?

The kit guides you through the Stripe setup step by step — that's exactly what it's designed for. If you get stuck on a specific step, email us and we'll point you in the right direction. For Stripe account issues (billing, disputes, etc.), you'll need to contact Stripe Support directly.